Company: Dwell Mart FZE
Website: dwellmart.shop

🛒 General

1. What is Dwell Mart?
Dwell Mart is a global B2B & B2C online marketplace connecting buyers with verified manufacturers, wholesalers, and sellers worldwide.

2. Who can use Dwell Mart?
Both individual consumers (B2C) and registered businesses (B2B) can use the platform.

3. Do I need an account to place an order?
Yes, creating an account is required to place orders and track purchases.

🧾 Account & Registration

4. How do I create an account?
Click on “Sign Up” and register using your email or mobile number.

5. Is business verification required for sellers?
Yes, sellers must submit valid business documents for verification.

6. Can I have multiple accounts?
No, users are allowed only one account unless approved by Dwell Mart.

🏭 Selling on Dwell Mart

7. How do I become a seller?
Click on “Become a Seller” and complete the registration and verification process.

8. What products can I sell?
You may sell legal products that comply with local and international regulations.

9. Are there seller fees or commissions?
Fees or commissions may apply depending on the product category and seller agreement.

💳 Payments & Pricing

10. What payment methods are accepted?
We accept bank transfers, credit/debit cards, and other approved payment methods.

11. Is Cash on Delivery available?
Cash on Delivery may be available for selected locations and products.

12. Are prices inclusive of taxes?
Applicable taxes such as VAT/GST are added during checkout.

🚚 Shipping & Delivery

13. Do you ship internationally?
Yes, Dwell Mart supports international shipping.

14. Who pays customs duties and import taxes?
Buyers are responsible for all customs duties and import charges.

15. How can I track my order?
Order tracking details are available in your account dashboard.

🔄 Returns & Refunds

16. What is the return policy?
B2C returns are accepted within 7 days; B2B returns are limited to defective goods.

17. How long does a refund take?
Refunds are typically processed within 7–10 business days after approval.

18. Can I exchange a product?
Yes, exchanges are subject to availability and policy conditions.

💰 Price Match & Discounts

19. Do you offer a price match guarantee?
Yes, eligible products may qualify under our Price Match Guarantee policy.

20. Can I use multiple discounts together?
Discounts and coupons cannot usually be combined unless stated otherwise.

🔐 Security & Privacy

21. Is my personal data safe?
Yes, we use secure systems and follow data protection practices.

22. Will my information be shared with third parties?
Only with trusted partners for payments, shipping, or legal compliance.

⚖️ Legal & Support

23. How do I report a seller or product issue?
You can report issues through your account dashboard or contact support.

24. How are disputes resolved?
We encourage buyers and sellers to resolve disputes mutually, with Dwell Mart’s support if needed.

25. How can I contact customer support?
Email us at support@dwellmart.shop during business hours.